ORDERING AND PAYMENT
What methods of payment do you accept?
We accept all credit cards, PayPal, and Apple Pay.
Please rest assured, your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer Technology), which is widely used on the internet for processing payments. The information is only used to complete the requested transaction and is not subsequently stored.
How do I use a Discount Code?
Please enter your discount coupon code in the discount box on the checkout page then click "Apply".
Can I use Discount Codes w/ promotional or sale items?
No, promotional or sale items cannot be further discounted by using Discount Codes.
Do you offer discounts on bulk orders?
Yes! If you want to buy in bulk from us, email us at email@example.com before you submit your order and to receive a generous discount, expedited shipping and other perks.
How do I change or cancel my order?
If you wish to change or cancel your order, we'll be happy to help you do so only before your item has been shipped. Please request your cancellation within 8 hours of the time of purchase.
Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.
How do I change the shipping address on the order?
We start working on your order as soon as it is received and in most cases ship out immediately. Please email us at firstname.lastname@example.org within 8 hours of submitting your order.
What do I do if I don't receive an order confirmation email?
Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there. If you cannot locate the email in your SPAM folder, please email us at email@example.com.
What is the currency of the store? Can I pay in another currency?
Submitted orders will be billed in U.S. Dollars (USD). Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
DELIVERY AND TRACKING
How long does delivery take?
Orders are normally dispatched within 48 hours. Routinely, when you receive a notification email with process and shipment information, you should allow at least 8 - 20 business days for your order/s to be delivered.
**Please note that international shipping times may be longer during holiday seasons and the coronavirus pandemic.**
How much does shipping cost?
We provide 100% FREE Shipping which includes a tracking number. This is part of our continued commitment to provide the best customer service and ensure 100% satisfaction for every order made from our store.
How do I track the shipment of my order?
After your order is dispatched (about 48 hours), you'll receive a shipping confirmation email that contains tracking information. If you don't receive an email with your tracking number, or your tracking number doesn't seem to work, please reply to the email and someone will assist you. You can also email us at firstname.lastname@example.org and include your order number so that we can make sure you receive correct tracking information.
Will items from the same order be delivered separately?
Products are occasionally snet separately to reach you as soon as possible, to avoid customs charges or because they are being sent from separate distribution centers.
What if my order is lost or damaged?
We will happily replace or refund lost or damaged orders free of charge.
RETURNS & EXCHANGES
Please click here to review our full return & exchange policy.